Why is it so fast?
Ten years ago, we already had our own system
Customer service worked from home and every job went straight into the system. Technicians logged the model, the fault and the parts they replaced on their phones, all on our own servers.
Year after year, the records pile up
Over 100,000 machines repaired to date, and the pace keeps rising. Which model usually fails where, and which part it needs: it is all on record.
January 2020 · Tokyo Fixes Japan is founded, dedicated to enterprise AI
Every system Fixes runs is developed and provided by Fixes Japan.
We start building our own AI
Years of repair records, handed to the AI one by one to learn from.
The AI gets a memory and looks things up itself
Ask it something and it goes to the database, finds the repairs done on the same model, then answers.
This year, two breakthroughs
In February, people drive the AI; in September, AI leads operations. After that, the machine looked like this to us:
Feb 2026 · Breakthrough 1 · People drive AI
Our in-house AI goes live
Replying to customers, quoting and dispatching were not yet handed to the AI. But from this day every member of the team shares one AI and works with it together: driven by our people, it can do almost any job in the company, IT development included.
Sep 2026 · Breakthrough 2 · AI leads operations
AI now leads how the company runs
From taking the job and quoting to arranging the visit, the day-to-day is led by AI, and our people focus on what needs a person. Even the site you are looking at was designed and built by AI.
See through it without taking it apart
Solid, see-through, apart, back together. Where each part sits and what it does, at a glance.
All our sites upgraded, Learn is brand new
Every Fixes website has been upgraded together, and the Learn platform is brand new: see how washers and fridges work, turn them and take them apart yourself.
Ask once, someone already knows
- Fast: If all goes well, a quote a few minutes after you chat. No waiting for a reply.
- Right: The model is matched before the visit, so the technician brings the right part.
- Clear: The quote says, line by line, what is replaced, where it sits in the machine and what it does.
- One link: Quote, booking and receipt, all on the same link.
Our own technicians, never outsourced
In repair work, old parts are often refurbished and fitted again as new. We never do that.
- No refurbished parts: What goes in is not refurbished and not salvaged from another machine.
- Old parts stay with you: The part that comes out is handed back to you, so you see it yourself.
- Technicians we train: No outsourcing: the person at your door is one of our own trained technicians.