After the repair, we are still here

How the warranty works

1. When it starts: It starts on the day the repair is done

   A repair that replaces parts is covered for three months. Clearing jobs with no parts replaced, such as clearing the drain system or removing objects from the drum, are covered for one month. The same goes for washers, fridges and dryers; your quote and receipt show the exact terms.

2. What it covers: It covers “the same problem”

   Same symptom, same place, and linked to the part we replaced or the work we did: that is the same problem. The warranty promises that the fault you reported won’t come back.

   • Last time: Lights on, no water in → Now: Lights on, no water in · Same problem
   • Last time: Won’t drain, water sitting → Now: Won’t spin, but it drains · Different problem
   • Last time: Door seal replaced, leak fixed → Now: Leaking at the inlet hose · Different problem

3. If it happens again: A free visit, and a free fix if it’s ours

   For the same problem within the warranty, we come and check it for free. If the technician confirms it is linked to the last repair, the same part and the same fault are fixed free. You pay nothing more.

4. Why we can promise this: New genuine parts, paid after the test run

   What goes into your machine is a new, genuine part. The technician test-runs it on the spot; if it still doesn’t work, they keep looking, and you pay only once the test run is normal. The old part is handed back to you, so you see it with your own eyes.

   • New genuine parts, never refurbished
   • Tested on the spot
   • You pay once it works
   • Old part handed back

5. Diagnosis: We stand behind the diagnosis

   The warranty covers more than parts: it also promises the technician diagnosed it right the first time. If a misdiagnosis or a related problem turns up, we follow up and put it right straight away. Every job is recorded in photos and video and reviewed by the company.

6. And after three months? Three months is not how long the part lasts

   The warranty promises that the fault you reported won’t come back in that time. It doesn’t mean the part only lasts three months: a new genuine part, in normal use, lasts far longer.

7. A different problem? A different problem gets a warranty discount

   If it is another fault, unrelated to the last repair, we quote it separately and only go ahead once you agree; within the warranty, that quote is discounted. If we can’t tell on WhatsApp whether it’s the same problem, we visit free first and the technician confirms.

8. Clearing jobs: Blocked again within a month? The first re-clear is free

   A blocked drain system or drum hose, or something dropped into the drum, usually comes from everyday use, so clearing carries a one-month warranty. If the same thing needs clearing again within the month, the first time costs nothing; a second time is charged.

   • 1st re-clear: Free
   • 2nd time: Charged
   • Part replaced while clearing: That part: 3 months

9. Door parts: Door parts: the fitting is covered

   Like-for-like door parts (door, frame, door seal, handle, hinge, door hook) are covered for the technician’s fitting, such as a loose fit or poor alignment, which we fix free. If one breaks again later, a free replacement isn’t included, but we can replace it at a discount.

   • Loose or misaligned fitting · fixed free
   • Breaks again later · discounted replacement

10. The worst case: If it truly can’t be fixed, there is a refund arrangement

    It is rare. If the same problem comes back within the warranty and needs another part beyond your budget and you decide not to go ahead, or another visit still can’t fix it, you can ask for a refund. A technician first checks on site, then the company handles it case by case.

    Tip During the warranty, it’s best to keep the old part we took out.

11. Not covered: What the warranty does not cover

    Clear terms put everyone at ease. Not sure whether you’re covered? Tell us on WhatsApp with a photo, and we’ll look first.

    • Past the warranty date on the receipt
    • Opened or modified by another technician
    • Wrong use, neglect or damage
    • Accidents: rain, flooding, pests, pets chewing cables
    • Another, unrelated fault (discounted)
    • Door parts breaking again (discounted replacement)

12. How to reach us: Just tell us in the same WhatsApp chat

    No new order needed. Tell us what you see now, ideally with a photo or video, for example an error code or where it leaks. We look up what we fixed and when, and check whether you’re still within the warranty. Changed your phone number? Give us the old one or a photo of your last receipt.

    1. You replaced my drain pump last month. It won’t drain again today.
    2. Video 0:12
    3. Found your last repair: drain pump replaced, still within the three-month warranty.
    4. I’ve told the technician on your job; we’ll book a free visit with you.

Am I covered?

What did we do last time? · When was it done? · Compared with last time, the problem now is…

Within the warranty: a free visit

For the same problem we visit and check for free; if the technician confirms it’s linked to our last repair, we fix it free. Tell us in the WhatsApp chat you used before, ideally with a photo or video.

Within the warranty: the first re-clear is free

If the same thing needs clearing again within a month, the first time costs nothing; a second time is charged.

A different problem: warranty discount

A fault unrelated to the last repair is quoted separately and done only once you agree; within the warranty, that quote is discounted.

Not sure? We visit free first

Tell us on WhatsApp with a photo or video. If we can’t tell whether it’s the same problem, we visit free first and the technician confirms.

A fitting problem: fixed free

Door parts are covered for the technician’s fitting. Within the warranty, we come and put it right free.

Broke again: discounted replacement

Door parts are covered for the fitting only; breaking again later isn’t a free replacement, but we can replace it at a discount.

Past the warranty

We’ll still look at it: tell us the model and what’s happening, and we’ll quote as usual. Nothing is done until you agree.

Cleaning has no warranty

Cleaning removes built-up dirt and smells; it isn’t a repair, so it has no warranty. Before cleaning we check the machine works normally. If a fault appears after cleaning, it is quoted as a repair.

This is a first guide only; your receipt and the technician have the final word.